This firmware update is great news, I agree.
But: What about Nokia’s horrendous FIRMWARE UPDATE PROCESS? It’s PC-only, clunky and confusing as hell, and risky — that's what bricked my brand-new
N95-3 last month.
With this forthcoming update, lots of
N95-3 users will be running that ugly firmware update process. It would be nice if Nokia could tell us whether — and when — they’ll work on making that less of an ordeal (and Mac-friendly, too). After all, their main US competitor (Apple) doesn’t force those kinds of obstacles upon its customers.
Also, it would be nice if Nokia could start shipping newly purchased phones with up-to-date software. Right now, as far as I’ve been able to determine, all
N95-3s are shipping with firmware that isn’t even the latest version
currently available.
I’ve asked Nokia about these issues in
my comment to their blog post today. We’ll see what they have to say.
On the bright side, at least Nokia
is updating its
N95-3 firmware. And at least they’re publicly talking with consumers about their myriad US service problems.
If you have concerns about Nokia’s US service, I suggest you chime in on the comments to service-related posts on
Nokia’s blog. I just posted a roundup of that conversation so far (
blog post,
video).
- Amy Gahran