Nokia N95

nokiathebear · #1 07-14-2008, 05:52 PM

Phone arrived today at about 10:30 am and in that time it must have stopped operating about ten times. The only way I've found to switch it off after a crash is to take the battery out however if I put the battery back in soon after, it doesn't start up properly. If I leave it for a few minutes, it starts up normally and operates until the next crash/freeze comes along soon after.

I'm not sure if I've ever purchased a piece of equipment which is quite as unreliable as this

Is this common or have I been unlucky?

Firmware is v21.0.016 installed on 14th Feb 2008 (apparently)

Micky · #2 07-14-2008, 05:58 PM

Welcome to the forums.!

Did you buy this N95 new?

Its running the latest firmware for the N95-1, which should not do as its doing with yours. I would recommend you to reinstall its current firmware using NSU, and see if that cures its problems.

Before you do this however, do you have a memory card inserted, and if so, what size, and brand is it.?

Have you tried removing the card (Should you have one fitted), and then switch the phone on, see if that makes any difference.

What have you go installed on the phone? Any third party apps, games etc.?

nokiathebear · #3 07-14-2008, 06:22 PM

Quote:

Originally Posted by GSi-R

Welcome to the forums.!

Did you buy this N95 new?

Its running the latest firmware for the N95-1, which should not do as its doing with yours. I would recommend you to reinstall its current firmware using NSU, and see if that cures its problems.

Before you do this however, do you have a memory card inserted, and if so, what size, and brand is it.?

Have you tried removing the card (Should you have one fitted), and then switch the phone on, see if that makes any difference.

What have you go installed on the phone? Any third party apps, games etc.?

Bought it new from a well-known internet store.

Reinstalling the firmware might be a problem because I have a Mac.
Would a Nokia dealer/store in London reinstall the firmware?

I haven't put an SD card in yet. I'm waiting for one I ordered.

I've not installed any applications.
I've managed to connect it up to the wifi router, synchronised it
with the Mac via Bluetooth and got a GPS fix (with help from wifi)
but the longest period of operation I've had out of the phone is a couple of hours.

It is the best phone I've ever used and the worst all in one

Micky · #4 07-14-2008, 06:53 PM

Being as you don't have anything on there, and nothing to lose, try a hard reset.

*#7370#

What internet store did you buy it from?

enninetyfive · #5 07-14-2008, 07:44 PM

mine does the same, ive tried absolutely everything in the past few weeks from soft/hard resets, flashing and re installed latest fw twice.

mine could be a hardware issue so im taking it to carphone warehouse soon.

nokiathebear · #6 07-14-2008, 08:19 PM

Quote:

Originally Posted by GSi-R

Being as you don't have anything on there, and nothing to lose, try a hard reset.

*#7370#

What internet store did you buy it from?

Tried it. Froze again.
Purchased from Play.com.

huyqvu · #7 07-15-2008, 12:54 AM

ive come to the conclusion that its mostly an overheating issue. theres been a few threads about this problem. next time it happens take the battery out and see if the metal panel is warm. no firmware upgrade, memory card swap, reset, or reboot is going to remedy the problem. i had to stop using my windshield mount cause the phone would get warm in the sunlight and lock up.

nokiathebear · #8 07-15-2008, 11:16 AM

Quote:

Originally Posted by huyqvu

ive come to the conclusion that its mostly an overheating issue. theres been a few threads about this problem. next time it happens take the battery out and see if the metal panel is warm. no firmware upgrade, memory card swap, reset, or reboot is going to remedy the problem. i had to stop using my windshield mount cause the phone would get warm in the sunlight and lock up.

I'm not sure about overheating in mine but I do find it odd that if I replace the battery (after removing the battery due to freezing that is) too soon, the unit fails even sooner; It's almost as if it needs time to get over something.

Kept it on throughout the night and it didn't crash but within five minutes of operation, guess what

Just had another go and it crashed again.

My first port of call should be the retailer but I'm tempted to contact Nokia.
Are their repair centres "authorised"?
I have one or two that I could choose from here in London and I'm thinking
it might be an idea to have the thing checked out before returning because I'm sure it is fatally faulty, as it were!

Mr G · #9 07-15-2008, 01:59 PM

Quote:

Originally Posted by nokiathebear

My first port of call should be the retailer but I'm tempted to contact Nokia.
Are their repair centres "authorised"?

I'd go to the nearest one to that is stated at the below link.

Nokia UK - Nokia's mobile phone contact care centre

nokiathebear · #10 07-15-2008, 07:38 PM

Quote:

Originally Posted by Mr G

I'd go to the nearest one to that is stated at the below link.

Nokia UK - Nokia's mobile phone contact care centre

Just come back from a well-known store that specialises in selling mobiles to people in vehicles (ahem!) which was on the Nokia website as a "Nokia Care Point" and I was told that I had to send the phone back to Play within twenty-eight days. I asked the chap/boy racer where it said that on the receipt and he didn't bother looking for it. In fact he asked his colleague what "Play.com" was. He was told it's like Amazon.

Help was not forthcoming.

I know Play should be my first port of call but like every other
retailer, they are merely a box shifter and I was given the impression (via Nokia's site) that I could deal with Nokia slightly more directly.

I'll get in contact with Nokia and relate my story.........