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Good afternoon everyone,
moshah is correct- we can now unlock contract handsets for free.
From earlier this year all new handsets sent out on contract accounts are network unlocked, so it'd hardly be fair for us to still charge existing contract customers to unlock their phones.
The £19.99 inc. V.A.T. charge does still apply to Pay As You Talk handsets, unless they're over 12 months old in which case we can issue the codes free of charge as before.
Happy to help,
edwardpeter
Vodafone UK
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