Nokia N95

pseudofinn · #31 08-23-2007, 02:43 AM

The keyboard I have, from Provantage, is unbranded- as in not labeled as a "Dell". It does have the manufacturer's logo "Think Outside".

It has more labeled shortcuts on the keys than the Dell model- and it is not black, but a grey color. Fits the design of the N95 far better.

At any rate, mine has developed a problem. It's on it's way back to the manufacturer tomorrow. Apparently there is a "known" problem with faulty connections on some units, and the right side of the keyboard will have dead areas. These areas change when closing and opening the unit. Last night "JKL;" keys stopped working. Closed it, opened it- Up, Down and left were not functioning, as well as the right spacebar.

I called iGo, and they said it was a known problem, and that once I get a proof off purchase from my credit card company (bought the unit from an online retailer who only shipped with a packing list- not an actual invoice showing payment... so iGo won't accept it as proof!) and fax that to them, they will authorize an RMA, then I can send it to them (most likely on my dime)- once they receive it, they'll process the exchange and get me a new one in what sounded like 7-10 days.

Just EXCELLENT customer service- let me tell you. I spoke with a customer service rep that couldn't care less about my situation. I asked if there might be a supervisor that is perhaps more concerned about the negative energy that could be created by a blow-hard on a forum that has seen over 2 million page views in a few months, 60,000 visitors a month and about 5,000 readers a day... he stated that there was perhaps such a person, but that he's on the phone and will call back in about 5 to ten minutes. That was nine hours ago.

Pretty unimpressed with iGo's support thus far. They're getting a phone call and a whole gang of emails tomorrow. All I know is that someone better contact me soon.

DaveW · #32 08-23-2007, 02:56 AM

Screw getting it fixed. I am not sure about your state, but you can usually get a replacement within 90 days from the retailer. If they balk, call your cc card company. Many have buyer protection or will just refund your money. Just tell them that your device has always been defective, which is the truth.

BTW, I got mine from Dell and they are not branded either.

pseudofinn · #33 08-23-2007, 03:12 AM

I don't want it fixed, I want a new one sent to me. I'd much rather have it sent to me by the manufacturer than the retailer, because it's apparent that the retailer still has bad stock. I doubt that iGo has even looked into replacing the bad stock out there.

I don't want to be sent another unit that will fail within three days, just to go through the whole thing again.

Oh- The branding I'm referring to is the Dell logo present on the item in the pictures I've seen. Are you saying yours doesn't have a Dell logo?

Panther · #34 08-23-2007, 03:17 AM

finn,
Happy Birthday and I hope your lousy treatment from iGO does not spoil it.

pseudofinn · #35 08-23-2007, 03:32 AM

Thanks, Panther. :)

I've received a nice bottle of 16 year Lagavulin (any scotch drinkers out there?) from my wife that is treating me well enough to take the sting out of iGo's bite. Still, I'm hoping for better service tomorrow. After browsing the forums on the N95 with a hardware keyboard- it's become unbearable without it!

sp00k · #36 08-23-2007, 03:40 AM

Quote:

Originally Posted by pseudofinn

...I've received a nice bottle of 16 year Lagavulin (any scotch drinkers out there?) from my wife...

Uh-Oh! Watch out! I reckon she's softening you up for something... Keep your wits about you and above all... Don't sign anything!!

Panther · #37 08-23-2007, 03:54 AM

Spook I hope the keyboard you convinced half of us to buy from Mobilplanet/expansys does not crap out on us like Finn's.

Only kidding.

My son has a non S60 Nokia 6230 with bluetooth. He wants to see if the keyboard will work with his phone. Any chance? If so I am sure I will not see much of it.

Scotch got me to choosing this smilie but the description actually says, "spit". Do not spit the scotch!

sp00k · #38 08-23-2007, 04:22 AM

Quote:

Originally Posted by Panther

Spook I hope the keyboard you convinced half of us to buy from Mobilplanet/expansys does not crap out on us like Finn's.

I've already looked into my travelling costs... I'm reliably informed that Outer Mongolia is quite pleasant at this time of year...

Quote:

My son has a non S60 Nokia 6230 with bluetooth. He wants to see if the keyboard will work with his phone. Any chance? If so I am sure I will not see much of it.

Good news for you, bad news for your son I'm afraid here, looks as though you'll be spared the expense of buying a second unit...

DaveW · #39 08-23-2007, 04:34 AM

No Dell logo anywhere.

N95Newber · #40 08-23-2007, 09:38 AM

Happy Birthday pseudofinn! Sucks about your experience with igo. Sad that bad customer service seems to be more the rule these days. "After browsing the forums on the N95 with a hardware keyboard- it's become unbearable without it!" Welcome to my world pseudofinn! LOL Although your info about the faulty batch of the igo's does ease the pain somewhat. I would hate to actually pick up a unit and then have to deal with the hassle of sending it back or any warranty issues being so far. Might actually just hold off and hope the next batch of Nokia's will have the lap lock. So another 3-4 weeks being keyboardless.