Nokia N95

wardy · #1 05-04-2007, 10:59 AM

This is the company in charge of charging your account when you purchace the routing function for Nokias Map Service.

If you have read my blog wardy.vox.com then you know I have been charged three times for one activation. I have now sent three emails to the support desk of this company and have yet had no replies . Not even a confirmation!!!

If you go to there site Openbit Ltd they only have a fax number so you cannot call them !! Grrrr , No help desk then so it's pure Email or Fax .

This is terrible support and I intend to let the world know LOL . My Visa company are looking into the over charging for me so I wont worry on that score but WTF are Openbit up to. If I was in league with Nokia and other companies to take care of payment I would ensure that my customer support was up to the task . No call centre is a no no if you are not going to respond to Emails .

FAX , Oh my god how dated is that !!! I bet the poor thing is constantly engaged LOL

Take head buyers of the licence if a hickup hapens during the proceedure for Licence don't expect any support or help from OPENBIT to get your money back as they seem not to give a monkeys. Purchace through VISA at least you are covered that way.

gadgetman · #2 05-04-2007, 12:16 PM

It is illegal in the UK, and indeed many other countries, NOT to have a support phone number under distance selling regulations.

Report them, and Nokia, to trading standards.

wardy · #3 05-04-2007, 05:07 PM

Quote:

Originally Posted by gadgetman

It is illegal in the UK, and indeed many other countries, NOT to have a support phone number under distance selling regulations.

Report them, and Nokia, to trading standards.

Thanks , Visa are pursuing at the moment but I think a quick letter to tradings standards would be in order.

apersianboydotco · #4 05-04-2007, 09:12 PM

Thanks for the warning mate :)
Will keep it in mind.

mart2001 · #5 05-18-2007, 08:27 AM

I have also found OPENBIT support to be terrible.

I tried to purchase a license using my phone bill, which means they send you premium SMS messages at 1.50GBP each. I received the messages ok, but the navigation was not activated.

I emailed openbit on 19th April, and they finally replied on 9th May asking for my IMEI number, which I gave them immediately. They just replied today, telling me that they cannot refund SMS payments and to talk to my "tele-operator". I have already spoken to Orange and of course they are just the payment/delivery service and cannot refund premium SMS.

So I expect I'll get another email from openbit in 2 weeks. Meanwhile, anyone else having the same trouble may want to cc Arto.Lehtonen@openbit.com in their emails - he is the CEO.

It's only 6GBP, but why should they hold on to it when it belongs to me??

Cheers,
Martin

mart2001 · #6 05-18-2007, 08:36 AM

[apologies if this turns out to be a repost, I just typed a post and it got lost]

I have also had trouble with OPENBIT support. They take 2 weeks to respond and then don't really do anything. They cannot refund my 6GBP (paid by premium SMS through my phone bill), and I never received a license key for navigation.

If anyone else is having trouble, you could try cc'ing Arto.Lehtonen@openbit.com in your mails - he is the CEO. Alternatively, and I have only just found this, you could call his mobile on +358 40 821 8225.

Cheers,
Martin