Multimedia Message Problem

[jer1ch0]

I cannot send picture messages. When I try it gives me a "Fail" response and the message "Packet Data connection not available".
When I go to Menu - Messaging - Options - Settings - Multimedia Messages, there is a red asterisk beside the "Access Point in use" . There are only two options here - "Vodafone MMS and "Vodafone Live!".
This red asterisk obviously points to some problem. But what?
Text message work ok. I have upgraded to V 15.0.015 a few days ago. I'm not sure if this problem existed previously as I only recently bought the phone.
Any help would be greatly appreciated.
Thanks.

[Gizmoratty]

That asterisk you are seeing, is simply to tell you that the field needs to be filled. Make sure that you have 'Vodafone MMS' selected.

If it's still not working, go here and follow the steps to make sure you have the correct settings

[Leong]

you might wanna try calling up Vodafone and request them to send you the MMS
settings again

[jer1ch0]

Yea I done all that. Double checked on the Vodafone site for the settings, followed the instructions on the Nokia site, to no avail.
I've sent off an email to Vodafone so am hoping to hear from them. If not the phone is going back tomorrow.
BTW, what is the button on the front of the phone with the small picture of a pen supposed to do. Mine does nothing.
Thanks for your speedy replies.

[Mr G]

Originally Posted by jer1ch0

Yea I done all that. Double checked on the Vodafone site for the settings, followed the instructions on the Nokia site, to no avail.
I've sent off an email to Vodafone so am hoping to hear from them. If not the phone is going back tomorrow.
BTW, what is the button on the front of the phone with the small picture of a pen supposed to do. Mine does nothing.
Thanks for your speedy replies.

The pen button is for copy and pasting.

[mcbain]

Originally Posted by Mr G

The pen button is for copy and pasting.

And switching between numerical and alphabetical mode while composing messages or just typing.

[Mr G]

And that as well LOL....cheers Mcbain.

[mcbain]

No probleemo G man. ;)

[techgirl]

Hi jer1ch0,

The problems that you're experiencing with picture messaging could be caused by two things.

The first will be, like many other have stated, is the settings in your phone. I have pasted the configuration guide below so you can check these in the phone.

The second is that there may be a problem with your account, for example a MMS bar. Once you have checked the settings try to send a picture message to see if it sends. If you continue to have problems would it be possible for you to email me so I can look into your account.

To get in touch simply complete Vodafone's online contact form. Please ensure that all the fields are complete to enable me to access your account. Please also include the code FIT135 so that the email comes to my department.

I hope you manage to get the problem resolved.

Techgirl
Vodafone UK

Manual MMS configuration guide

1. From the idle screen press the left select key under Messaging
2. Press the left select key under Options.
3. Scroll to Settings and press the left select key under Select.
4. Scroll to Multimedia message and press the Centre key to select
5. Scroll to Access point in use, and press the Centre key to select
6. Press the left select key under Options.
7. Scroll to New access point and press the left select key under Select.
8. Use default settings will be highlighted, press the left select key under Select.
9. Connection name and press the Centre key to select and enter Vodafone MMS and press the left select key under Ok.
10. Scroll to Data bearer and press the Centre key to select
11. Packet data will be highlighted, press the left select key under Ok.
12. Scroll to Access point name and press the Centre key to select, enter for Contract customers: wap.vodafone.co.uk for Pay As You Talk customers: pp.vodafone.co.uk press the left select key under Ok.
13. Scroll to User name and press the Centre key to select, enter wap and press the left select key under Ok.
14. Scroll to Prompt password and press the Centre key to select No
15. Scroll to Password and press the Centre key to select, enter wap and press the left select key under Ok.
16. Scroll to Authentication and press the Centre key to select Normal
17. Scroll to Homepage press the Centre key to select, and after the http:// enter mms.vodafone.co.uk/servlets/mms and press the left select key under Ok. Note: to enter a Full stop (.) press, the 1 key once. To enter a Forward slash (/) press 1 key 12 Times.
18. Press the left select key under Options. Scroll to Advanced settings and press the left select key under Select.
19. Scroll to Proxy server address and press the Centre key to select and enter 212.183.137.012 and press the left select key under Ok.
20. Scroll to Proxy Port number and press the Centre key to select and enter 8799 and press the left select key under Ok.
21. Press the right select key under Back twice.
22. Scroll to the new Vodafone MMS profile and press the Centre key to select and activate it.
23. Press the red end key to return to the idle screen

[Gizmoratty]

Good old Techies!