Who is on O2 and running v20 firmware?

[ramjam69]

Originally Posted by Gaz Service Level 2

If your Handset goes to a service centre with the wrong product code or higher software than the factory product code allowed it will not be repaired or replaced under warranty as it is against the warranty conditions !

Hi Gaz, I had a phone that died during an update and that was reflashed under warranty no questions asked even though the product code had been changed. You really put the frighteners up me over this when I was asking what to do with it!!
It must be true that they shouldn't be repaired under warranty because another NSC employee on other forums says exactly the same thing.
I'm asking you this as a Nokia Service centre employee, but if you had been asked to repair a handset that had it's product code changed, would you not be allowed to repair it?

As regards the operator not touching it, I had to send the phone I had reflashed back to Vodafone and they were quite happy to exchange the phone even though it wasn't the phone I took the contract out with (that was a SE K800i), but because they could link the IMEI I was calling from to being a Vodafone handset they could exchange it!!

[Gaz]

If it came in with the wrong product code I would either have to refuse the repair or charge you for the repair as Nokia will not pay the service centre for it if the product code has been changed.
I doubt many service centres would want to do them for free ;)

[bennyball]

my first n95, whcih had the product code changed and was updated to v20, began developing problems so i spoke to 02, who told me 2 send it in. i recieved a "refurb" phone that was actually new, no questions asked. first thing i did was tried to update it to v21, and it crashed half way through the update and refused to turn on afterwards. so i spoke to 02, and ended up sending it in with the product code still changed, got another new "refurb" phone the next day, no questions. this one seems fine for now, updated to v21 perfectly, so fingers crossed

[LordTakyon]

Originally Posted by Gaz Service Level 2

If it came in with the wrong product code I would either have to refuse the repair or charge you for the repair as Nokia will not pay the service centre for it if the product code has been changed.
I doubt many service centres would want to do them for free ;)

Interesting, O2 have, on several occasions including this morning, asked if I know how to flash the phone. When I say yes they actually asked if I wished to do this. I declined this morning as I already have v21 FW on the phone, but they told me the warranty is still in effect. Who is telling the truth?

O2 are pretty strange with how they handle defective units though, sometimes they wish you to take it somewhere, other times they simply post a new one out to me.

One of the bods at O2 even went as far as to tell me what product code to use, generic Euro code for my phone, as they were encouraging the capable users to upgrade the FW.

I have returned a bricked phone, amongst others, and they have always been repaired with no issues or any charges.

:edit: thinking back a bit further, I have had a Nokia come back from a service centre with a generic code and newest FW, despite it being branded with an older FW before it went in for repairs. I will check my wifes phone, that recently went in for repairs, and that was standard and branded etc.. to start with. Has a standard O2 product code too.

:edit v2: the wifes phone is now V20 FW, it was not before. Also now has a generic product code. I guess O2 have no problems with these things being done after all.

[IJM]

I guess I was lucky. I took my N95 out. Within 4 days I tried updating and bricked the phone. I called into the NSC and they said as it's in 30 days it has to go back to o2.

Called o2, said the phone locked up and wont turn back on. They apologized and send a replacement to my door next day Fully boxed. They took my old phone away, just the phone not the package. I kept the old Memory card, charger and everything. Never heard anything from it. The new fone came with what I think was v12.0.0.13 ? I Upgraded to V20 No probs and recently to V21 again no problems.

[Podge018]

getting nervous reading these posts.

How easy is it to brick your phone performing an update? If you follow all instructions to the letter is there still a possibility of bricking it?

[hairil.abubakar]

there's no guarantee that it won't happen. but there's no guarantee that it'll happen either. sometimes it just happens. all these electronic gadgets are unpredictable.

but that should'nt stop you from updating. "be a man. do the right thing" :D

[nicv27]

i upgraded my firmware to v 20 and it`s excellent the only problem i have is now i cant use my maps wit out connecting to the net or using gps.

[IJM]

Originally Posted by nicv27

i upgraded my firmware to v 20 and it`s excellent the only problem i have is now i cant use my maps wit out connecting to the net or using gps.

Why, As long as you installed the maps with map loader. You can browse the maps as you with, You don't need to connect to any service.

[clevernickname]

Originally Posted by clevernickname

Lifeblog has stopped working for me, has anyone else noticed this??

To remedy this, if anyone is following this, you need to update Lifeblog as well as the firmware. The two do not update together!

Then it works like a charm.