Nokia N95

Ninjin · #11 04-24-2008, 12:19 AM

I called them back actually, right after I got the second sms and told them as soon as they answered the phone that I wanted to speak to their supervisor, after a brief silence I talked to a guy named John and I explained everything to him in a rather "unhappy tone of voice" and to my big suprise he agreed with me, that they had done wrong and that he understood my case. He told me he would take a note of the amount that I had been billed for and that as soon as the bill was "due to be payed" the sum would be nullified. I was really suprised, I never would've believed it was that simple, and well I was in a bit of a hurry to be somewhere so I never bothered to stay on the phone for 1 hour or so as you suggested :) and to be totaly honest I'm just glad I dont have to pay for their stupid mistakes. I dont need no crap to make it up for the time spent, even though it got me into a really bad mood.

I'll see later when I recieve the bill if he actually kept his word, I still have all notes on what people I spoke to and what they said etc. Just in case.

And if I still see that amount on the bill well... then the crap has really hit the fan. If thats the case I'll sue them. Or kill someone :)

Mr G · #12 04-24-2008, 10:56 AM

Please,Watch your language in future.

tomzie · #13 04-24-2008, 11:27 AM

Yes it always works, however killing someone wont get you no wear. I urge you not to lol.

Anyway... If a supervisor says the billed amount will be nullified then it will be.

Great to see my advice going to work and actally helping people.

Ninjin · #14 04-24-2008, 11:57 AM

Quote:

Originally Posted by Mr G

Please,Watch your language in future.

Sorry, I certainly will.

As I viewed the "preview post" I noticed the words got censured with ***** and so I just assumed it would be when I posted it too. I will keep this in mind in future posts.

Mr G · #15 04-24-2008, 01:40 PM

Hope you will,thank you.

Supersonic · #16 04-24-2008, 02:43 PM

I think anyone whose tried to talk to the support or billing, or in fact
any department at '3' has been shafted over. Theyre a useless bunch
of numpties, and the store staff are not any better.

Avoid them like a dose of the clap!

salada2k · #17 04-24-2008, 02:51 PM

Three in Australia have been nothing but fantastic to me. I think in this situation I can really only add two things:

- Sometimes the underpaid and undereducated people who answer the phone really are numpties, and although you could balme 3 for hiring them, these people exist in every company all over the world. Asking to speak to someone knowledgeable is your only way out, and in this case it worked, so that is good news.

- As far as reversing the charge at the end of the month goes, that is standard in every single mobile company I have dealt with here, and overseas. It would be in the functionality of the software they use, for accounting purposes. I think that is fair enough although it is inconvenient.

The other thing to note is that the person who generally answers the phone, won't have any such power to refund your money, imagine if they did? It would be a big risk for any company! (Employees refund their friends, employees refund people who yell and scream because they cant be bothered dealing with them, employees refund people because employees are stupid, etc)

I think you jumped through the necessary hoops to get your money back, and you got it back. Good result.