Today I got an sms from my operator 3
In which they told me that surfing with my mobile unit was free of charge for one month, beacuse of their 5 year anniversary. Sceptic as usual I call the customer service to ask one simple question: Is downloading files free of charge too or is it the normal 10kr/mb? (1.7 USD/mb or 0.86 GBP/mb)The girl that answered first did'nt know anything so she forward me to some other guy called Robin, and he tells me that all data traffic is free, and that it wont cost me a thing. So I ask again, it's totaly free to download and use the internet on my phone for one whole month? And so he replies to me, yes it is. I thank him for the information, say goodbye and hang up.
I proceed to download a few demos fron ngage.com to test it on my
n95 8gb and spend some time before I later come home and log on to
my operators homepage (
for none-swedes) to see what my phonebill is at. (they have that service i dont know if any other operators do but nvm) I check the total cost of my phonebill "so far" as it is called, to see how much I've called for before I actually get the bill home and have to pay for it. And it sais:
[ 2008-04-23 - 68493 Kb - 473,21 kr ] (translated into ~80,7 USD / ~40,7 GBP) This just lights a fire in me and I get really angry, beacuse it was free! He said to me that it was free, and yet it sais that I've got to pay for the data that I downloaded.
I call the customer service once again and talk to some girl named Anna, and I ask her about this. She ask whom I've spoken to eariler, and when I called. I tell her his name was Robin, and that the time was between 11:40 and 12:40 beacuse I knew I called them on my lunch break and that I did'nt know the exact time.
-Anna: Do you know his last name?
-Me: No, I only know his first name beacuse that was the name he greeted me with "Hello my name is Robin".
Do I HAVE to ask for their last names? I also tell her that Robin told me it was free to download, and Anna tells me it certainly is not.
-Me: So you are telling me that I must pay for this even though your co-worker "Robin" told me it was free?
-Anna: Yes beacuse its not just free of charge to use you have to activate it first.
-Me: Activate? The sms did not tell anything about this, neither did Robin.
-Anna: Did he get your customer id or name or anything?
-Me: No he never asked for such a thing, he did get my name but he never looked me up and no one said there was something that had to be "activated"
And after a long and tedious conversation with her I told her that I want to speak to someone that is in charge, her boss or someone else. (THIS is where I let her know I was angry beacuse I tried to be nice and keep calm up to this point) There is a long pause and she comes back to say that I can't do a thing, and that they wont remove the cost from my phone bill, EVEN THOUGH I was given the wrong information from them. And if I still wanted to remove that cost from my bill I'd have to wait until the end of the month when the bill has gone through (when I recieve the bill home in other words) And I was still reluctant to agreed on this beacuse by then it will probably be far to late to object on it.
I'm still * by their lack of support and service, and that they told me the exact opposite things the two times i called. I dont know what the hell I'm supposed to do but I really believe waiting is the wrong aproach...
Maybe this amount of money is not much to you, but it sure is to me, hell I need money for food, my rent. Im a * student I cant afford luxury... or a tripled phonebill plus the amount I usually pay every month.
Part of this post was to let my anger out, and part of this was to any of you who can assist with advice... if you want to say something stupid please just keep it to yourself.
............................
Three UK
Linear Mode
