Tmobile UK - No Instant Messaging?

[spyda]

I have been using IM on my phone for a while now, worked flawlessly since the web & walk plus upgrade (needed to unblock certain ports).

Until now ...

I cannot connect to ANY IM service from my UK Tmobile W&W Plus account using any app. At first I thought it was IM+ but I have just tried Slick and it's exactly the same.

Anyone else having this problem? Anyone able to connect OK on this network? If so, please post what plan you are on and what app you are using.

This is VERY frustrating as I am paying £5 a month more ... for nothing it seems!

[dani2xll]

As far as i am aware t-mobile does not allow IM etc to be used on w and w. I believe you have to purchase the higher w and w option to allow you to do this. Call your customer service.

[Sexyback]

Sorry i'm just replying now, i think my cousin said something similar, that you need to get something extra from tmob to allow you to use them. And yes, he has w & w.

The networks are really catching on to this now.

[Wattsi]

Yah... You need to upgrade to WnW Plus for this to work - a hefty £12 more a month. I don't think you're even supposed to use it on plus - it is meant to be only on the 'max' package.

You can try in-browser versions - MSN Mobile, eBuddy etc. They should work fine.

[dtm]

I use it fine on the web n walk plus plan, thats the plan that allows IM. For skype usage you are supposed to use the web n walk max plan however but it works fine for me on web n walk plus..

[spyda]

Guys, guys, guys ...

Originally Posted by spyda

I have been using IM on my phone for a while now, worked flawlessly since the web & walk plus upgrade (needed to unblock certain ports).

First line of my post ;-)

All sorted now - I had the Plus upgrade but my account was messed up in other ways.

I won't even bother going into it - took the involvement of the Customer Services Director to get it resolved but we got there in the end!