Vodafone UK data billing errors.

[Homer]

Just a heads up to anyone on Vodafone UK.

They have had a massive problem with their billing system during June and July which has caused people to be billed incorrectly for data.

For instance people signed up to the £7.50 120MB data package have been charged the full data browsing rate (£2 per MB or whatever it is).

I rang customer support and was initially told I had gone over my quota (I knew I hadn't). They then admitted there was an issue.

Make sure you check your bill carefully and if you think it is wrong then contact customer support because it's not clear if they are refunding people if you don't query your bill.

I'm not a happy bunny, I'm out of pocket by £100 which they say will be credited to my vodafone account (cheers, I wanted to pay 3 months line rental in advance ). I'm currently in discussions with them about getting a proper refund, though the discussion is so far a bit one-sided.

[Bobby95]

I know what you mean Homer....

My Voda bills are a bit messed up too at the moment. When I got my bills for june and july, they'd neglected to include call and data charges for those months. I thought it was a bit strange, as I knew i'd gone over my quota for those months. So i was just charged my flat fee for those months

Next thing, i get a letter from Vodafone saying they've made a mistake with those bills and tell me how their system has been playing up etc etc. They also tell me that the'yre gonna collect what's owed to them in my August bill (You'd think they'd let me off, given it was THEIR mistake!)

Anyway, I suppose it's fair enough. Then, when my August bill comes, it's way over what I was expecting. I obviously knew it was gonna be a bit more than usual, but not this much.

The most frustrating thing is, I tend to check my usage online, using the MY VODAFONE feature on their website, but I just can't log on at the moment. I just keep getting a message saying they're having "technical difficulties"

I just wanna check the itemisation of my bill, that's all, to see if the've overcharged me. Have you had any luck logging on yourself? My guess is you're in the same boat..

[Homer]

Originally Posted by Bobby95

The most frustrating thing is, I tend to check my usage online, using the MY VODAFONE feature on their website, but I just can't log on at the moment. I just keep getting a message saying they're having "technical difficulties"

Keep trying, it took me about a dozen attempts. When you do get in download the itemisation, if you don't have Excel then Open office is free.

[Taz]

Vodafone site still being worked on, been that way for at least 4 days, giving the following message when you try to view any itemisation or anything. My bill looks a bit hefty too for July........

"Sorry…
We’re making improvements to our web site, which means this part of the site will be down for a short while.

The rest of the site is working as normal – use these links to continue browsing."

[Taz]

Vodafone also messed up my login earlier in the year, I could log in but it never found my account or phone number, it took them months to resolve it, kept telling me they had a known problem which they didn't know how to fix !!

Also another one to watch out for, one month I got charged lots of times in my bill for about £5 for some sort of SatNav service, Routemaster or Roadmaster or something like that - long time before I had my n95 and was not using any sat nav. They did eventually refund me but could give no explanation how it got on my bill !!

[Bobby95]

It's all a bit worrying really....

They must have messed up so many people's bills that they're just not letting anyone in to check their itemisation because they know they'll get deluged with calls. Then again, they're probably already getting loads of calls anyway

[Homer]

Originally Posted by Taz

Vodafone site still being worked on, been that way for at least 4 days, giving the following message when you try to view any itemisation or anything. My bill looks a bit hefty too for July........

"Sorry…
We’re making improvements to our web site, which means this part of the site will be down for a short while.

The rest of the site is working as normal – use these links to continue browsing."

I got that message the first 11 times, then it worked. And it's been like that all month.

Keep trying.

[Taz]

Originally Posted by Homer

I got that message the first 11 times, then it worked. And it's been like that all month.

Keep trying.

Just tried about 20 times before I got bored, still no luck. I'm going to try them by phone, I imagine they will be as vague as ever in their answers !!

[toxic]

I got my phone through Phones 4 U with a contract to VOdafone.
I was told I have Unlimited Internet Access.
Is there a way to check that ?
The website account login seems broken still.

[Homer]

Originally Posted by toxic

I was told I have Unlimited Internet Access.
Is there a way to check that ?

Call 191 from your phone.